Privacy policy

Last updated: 13 August 2026

At Mura Gifts, we respect your privacy and take care to protect the personal information you share with us. This Privacy Policy explains how we collect, use, share and protect information when you visit or use murgifts.com.

By using our website, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

When you browse our website, create an account, place an order, contact us or subscribe to our communications, we may collect:

  • Your name, email address and mobile number
  • Billing and shipping addresses
  • Payment and transaction details
  • Order history
  • Information you provide to customer support
  • Details you provide for personalised or corporate gifting
  • Device, browser and website usage information
  • IP address and information collected through cookies or similar technologies

We collect information reasonably needed to provide and improve our services.

2. How We Use Your Information

We may use your information to:

  • Process, deliver and provide updates about orders
  • Confirm payments and transactions
  • Respond to customer service requests
  • Handle returns, replacements and refunds
  • Provide a more relevant shopping experience
  • Respond to corporate and bulk gifting enquiries
  • Improve our products, website and services
  • Detect fraud, misuse and security threats
  • Send promotional communications where permitted
  • Meet applicable legal and regulatory requirements

3. Payment Information

Payments may be processed by third-party payment gateways. Mura Gifts does not intend to store complete card details, banking credentials or other sensitive payment credentials on its own servers. Payment service providers process information under their own privacy and security policies.

4. Cookies

We may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use it and provide relevant content.

You can manage or disable cookies in your browser settings. Some website features may not work properly if certain cookies are disabled.

5. When We Share Information

We may share information needed to operate our business with trusted parties, including payment providers, shipping partners, technology and hosting providers, customer support providers, and marketing and analytics providers. We may also share information with professional advisers or authorities when required by law.

We do not sell your personal information to third parties for their independent commercial use.

6. Data Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration and disclosure. No method of internet transmission or electronic storage can be guaranteed to be completely secure.

7. Marketing Communications

If you opt to receive promotional communications, we may contact you about products, offers, collections and gifting solutions. You can unsubscribe using the option in a promotional message or by contacting us.

8. Third-Party Websites

Our website may link to external websites or services. Their privacy practices and content are outside our control. Please review their privacy policies before sharing information with them.

9. Children’s Privacy

Our website is intended for people who are legally capable of entering into transactions. We do not knowingly collect children’s personal information in violation of applicable laws.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes to our business, technology or applicable laws. The updated policy will appear on this page with a revised “Last updated” date.

11. Contact Us

For privacy-related questions or requests, contact:

Mura Gifts
Shop No. 10, Shopping Centre, Sector 8
Vidyadhar Nagar, Jaipur, Rajasthan 302039
Email: help@muragifts.com
Phone: +91 8387805560