Terms of service
Last updated: 13 August 2026
Welcome to murgifts.com, operated by Mura Gifts. By using this website or placing an order, you agree to these Terms & Conditions, our Privacy Policy and our Shipping & Returns Policy. Please read them before using the website.
1. About Mura Gifts
Mura Gifts offers lifestyle products, home accessories, décor items and gifting solutions, including personalised, corporate and bulk gifting. All products are subject to availability.
2. Use of the Website
You agree to use the website only for lawful purposes. You must not:
- Use it for fraudulent or unlawful activities
- Attempt to access the website or its systems without authorisation
- Interfere with its security or operation
- Scrape, copy or commercially use website content without prior written permission
- Provide false or misleading information when placing an order
3. Product Information
We make reasonable efforts to display accurate product descriptions, photographs, prices and specifications. Slight differences in colour, texture, finish, dimensions or appearance may occur because of screen settings, photography, materials, handmade processes or manufacturing variations. Such differences do not necessarily mean that a product is defective.
4. Availability and Orders
Placing an order is a request to purchase the selected products. We may reject, modify or cancel an order for a legitimate reason, including unavailable stock, an inventory or pricing error, unsuccessful payment, delivery limitations or suspected fraud. An order confirmation does not guarantee dispatch if an issue is identified later.
If we cancel an order after payment, we will process the applicable refund through the original payment method in accordance with our refund process.
5. Pricing and Payments
Prices are shown in Indian Rupees (INR) unless stated otherwise. Prices, offers and promotions may change without prior notice. Applicable taxes, shipping charges and other fees, if any, will be shown at checkout or communicated before order confirmation.
Payments may be handled by authorised payment partners. You agree to provide accurate billing and payment information. Payment failures caused by banks, payment gateways, technical problems or circumstances outside our reasonable control may affect an order.
6. Shipping, Returns and Refunds
Orders are shipped to the address provided at checkout. Delivery times may vary with the location, product availability, courier operations, weather, public holidays and other circumstances.
Our Shipping & Returns Policy sets out the applicable delivery estimates, return eligibility, request timelines, replacements and refunds. Please follow the process described there when raising a request.
7. Intellectual Property
Website content—including photographs, descriptions, logos, brand elements, graphics, videos, text, illustrations and design—is owned by or licensed to Mura Gifts and protected by applicable intellectual property laws. You may not reproduce, modify, distribute, publish or commercially use it without prior written permission.
8. Promotions and Offers
Promotions may have their own eligibility requirements and terms. Where permitted, we may modify, suspend or withdraw an offer. Offers may not always be combined.
9. Corporate and Bulk Orders
Corporate and bulk orders may have separate pricing, minimum quantities, customisation requirements, payment terms and delivery timelines. Additional terms agreed with the customer may apply.
10. Limitation of Liability
We take reasonable steps to provide accurate information and reliable services. We are not responsible for losses arising from circumstances beyond our reasonable control, including third-party logistics or payment gateway failures, internet disruptions and natural events.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
11. Changes to These Terms
We may update these Terms & Conditions from time to time. The latest version will be published on this page. Continued use of the website after publication constitutes acceptance of the updated terms, subject to applicable law.
12. Governing Law
These Terms & Conditions are governed by the laws of India. Disputes arising in connection with them are subject to the courts having appropriate jurisdiction over Jaipur, Rajasthan.
13. Contact Us
For questions about these Terms & Conditions, contact:
Mura Gifts
Shop No. 10, Shopping Centre, Sector 8
Vidyadhar Nagar, Jaipur, Rajasthan 302039
Email: help@muragifts.com
Phone: +91 8387805560